Refunds and Returns Policy
At Marios Jewellers, we want you to be completely satisfied with your purchase. If you are not happy with your item, you may request a return or refund within 30 days of receiving your order or purchasing your item in-store.
Return Period
You have 30 days from the date of delivery or purchase to request a return.
To be eligible for a return, the item must be:
Unworn, unused, and in its original condition
Returned with all original packaging, tags, certificates, warranty cards, manuals, and accessories
Accompanied by proof of purchase, such as an order confirmation, receipt, or invoice
Items that are returned damaged, worn, altered, incomplete, or without original packaging may not qualify for a refund.
Non-Returnable Items
For hygiene, security, and customisation reasons, the following items cannot be returned unless they are faulty, damaged, or incorrectly supplied:
Custom-made or special-order jewellery
Engraved, resized, altered, or personalised items
Earrings and body jewellery
Gift cards or vouchers
Items marked as final sale
Items damaged due to misuse, negligence, wear and tear, or improper care
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order details and clear photos of the item and packaging.
Once inspected, we will offer a suitable solution, which may include a repair, replacement, exchange, or refund, depending on the nature of the issue and applicable consumer protection laws.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method. Please allow 7–14 business days for the refund to reflect, depending on your bank or payment provider.
Shipping fees are non-refundable unless the item was faulty, damaged, or incorrectly supplied.
Exchanges
Exchanges may be accepted within the 30-day return period, provided the item meets the return conditions above.
If the replacement item is of a higher value, the price difference must be paid before the exchange is completed. If the replacement item is of a lower value, the balance may be refunded or issued as store credit at our discretion.
Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs.
If the return is due to an incorrect, faulty, or damaged item supplied by Marios Jewellers, we will assist with the return process and reasonable return shipping costs where applicable.
We recommend using a secure, trackable, and insured courier service when returning jewellery or watches. Marios Jewellers cannot be held responsible for items lost or damaged in transit.
How to Request a Return
To request a return, please contact Marios Jewellers through our website contact page or customer support channels with the following information:
Your full name
Order number or proof of purchase
Reason for the return
Photos of the item, where applicable
Please do not send items back before your return request has been confirmed.
Inspection and Approval
All returned items are subject to inspection before a refund, exchange, or repair is approved.
Marios Jewellers reserves the right to refuse a return if the item does not meet the conditions of this policy.
Your Consumer Rights
Nothing in this policy is intended to limit or replace any rights you may have under applicable South African consumer protection laws.
Contact Us
For any questions about refunds, returns, or exchanges, please contact Marios Jewellers through the contact details provided on mariosjewellers.com.